Cookie Policy
Welcome to Service Connect.
This Cookie Policy explains how Service Connect Malawi uses cookies and similar tracking technologies when you visit our website or use our mobile platform.
By continuing to use Service Connect Malawi, you agree to the use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files stored on your computer, smartphone, or device when you visit a website.
They help websites function properly, track usage, remember preferences, and improve user experience.
Cookies cannot run programs, install software, or harm your device.
2. Why We Use Cookies
- Service Connect Malawi uses cookies to:
- Enable essential website features
- Keep you logged in
- Remember your preferences
- Improve site speed and performance
- Understand how the platform is used
- Provide personalized content
- Show relevant services and freelancers
- Support security and fraud prevention
We use cookies to ensure a safe, fast, and user-friendly marketplace.
3. Types of Cookies We Use
3.1 Essential Cookies (Required)
These cookies are necessary for the website to function.
They allow you to:
- Log in securely
- Use your dashboard
- Complete transactions
- Navigate the platform
- Load pages properly
Disabling these may break core features.
3.2 Performance & Analytics Cookies
These cookies help us understand how users interact with the platform by collecting anonymous data such as:
- Popular pages
- Time spent on the website
- Error reports
- User behavior patterns
Examples: Google Analytics or internal analytics tools.
3.3 Functional Cookies
These cookies remember user preferences such as:
- Language
- Saved filters
- Account settings
- Previously viewed services
They enhance and personalize your experience.
3.4 Advertising & Marketing Cookies
Used to show relevant ads or promotions based on your activity. These may be set by:
- Our internal marketing system
- Third-party advertising partners (if used)
They help ensure that ads and recommendations match your interests.
3.5 Security Cookies
These help us detect:
- Fraud
- Unauthorized access
- Harmful activity
They protect both Buyers and Sellers.
4. Third-Party Cookies
Some cookies are set by trusted partners to support:
- Analytics (e.g., Google Analytics)
- Customer support chat tools
- Payment processing
- Security services
These third parties may collect data according to their own policies.
Service Connect Malawi does NOT sell personal data to third parties.
5. How Long Cookies Are Stored
Cookies can be:
- Session Cookies – Deleted when you close your browser
- Persistent Cookies – Stored for a set period (e.g., 30–180 days) unless deleted manually
6. How to Manage or Disable Cookies
You can control cookies through your browser settings:
- Block all cookies
- Delete existing cookies
- Allow only essential cookies
- Receive alerts when cookies are used
However, disabling certain cookies may affect:
- Login functionality
- Order processing
- Notifications
- User dashboard performance
- Overall platform experience
Essential cookies cannot be fully disabled as they keep the platform functional.
7. Consent to Cookies
When you visit Service Connect Malawi, a cookie banner may appear asking for your consent to store non-essential cookies.
By clicking “Accept,” you agree to their use.
You may modify your choices at any time through your browser.
8. Updates to This Cookie Policy
We may update this Cookie Policy when:
- New tools are added
- Legal requirements change
- We improve user tracking and security
- We adjust our cookie settings
Changes will be posted on this page with a new “Last Updated” date.
9. Contact Us
For questions about how we use cookies:
support@serviceconnectmw.com
Service Connect Malawi – Safe, Transparent, and User-Centered.
